CHECK-IN
Can I check-in before 3:00 pm?
Due to our limited capacity, we cannot guarantee early check-in before 3:00 pm. However, you are more than welcome to drop off your luggage with us from 9:00 am and return at 3:00 pm for check-in.
Can I check-in late?:
Late arrivals are available with prior management approval. Please note that some restrictions may apply depending on the management’s discretion. Therefore, we suggest you contact us in advance for more details.
What should I do if I accidentally take my room key with me while checking out?
In case we notice that a key is missing, we will try to reach out to you. However, if we don’t receive any response on your check-out day, we will charge a $25 replacement fee. If you realize that you have taken one of our keys, please get in touch with us immediately to avoid the $25 fee.
Do you have a lost and found?
We do have a lost and found service available. Any item found in the rooms will be kept for one month in case of a claim. For electronic items, jewelry, or any other high-value item, we will notify you via text message or email on the day of check-out, allowing the guests to return and collect it.
If you have forgotten something and would like us to mail it to you, we are happy to do so. However, please note that this will be at your own risk and expense.
SECURITY
Does each room have its own separate key?
Each of our rooms has its own key with the room name and PIN code on the keychain for the front door.
Do you need a key for the front door?
Our front door is equipped with an electronic door knob that requires a PIN code for access. In case you forget the code, you can find it on the keychain attached to your room key. If by any chance you lose your key or forget the code, you can use the electronic doorbell to contact us for assistance.
Do you have cameras inside the house?
We have installed cameras that monitor the entrance to the house from both inside and outside. Moreover, there are cameras positioned at all private entrances leading to rooms outside the main house. We can use these cameras to see, hear, and communicate with guests as necessary. Please note that there are no cameras installed inside any guest room.
